The Original Apple iPhone XS earpiece:

The replacement earpiece for iPhone XS allows you to hear your interlocutors correctly.

Diagnosis justifying the change of your earpiece:

You can replace your earpiece if you have the following problems:

• You no longer hear or hear your caller badly during a call
• Earpiece sizzles during a call

The repair :

The estimated time to replace the iPhone XS earpiece is 15 minutes.

Our expert advice:

Before closing your iPhone completely, we strongly recommend that you test the earpiece before closing your iPhone for several reasons:

• Confirm your diagnosis
• Make sure the earpiece is in place
• Ensure that the earpiece has not been damaged during transport

Perform the test:

Here are the steps to carry out the test confirming your diagnosis:

• Remove the pentalobe screws holding the iPhone screen
• Gently lift the screen using the tools
• Remove the metal plates covering the battery and screen connection
• Disconnect the battery connector first
• Then unplug the cables from the screen
• Remove your screen (the earpiece is attached to the back of the screen on the upper part)
• Remove the screws holding the earpiece (usually 3 or 4 screws)
• Remove the small metal plate holding the earpiece
• Gently remove the earpiece by shifting the facetime camera cable (be careful not to damage the Facetime camera cable)
• Remove the facetime camera very gently because it is stuck on the dust grid and risk tearing it apart if you do not go slowly
• Remove the dust cover
• Put the new dust cover in place (make sure it is well placed in its space and very stable)
• Put your Facetime camera back on the dust grid
• Put on our replacement iPhone XS headset (make sure you position it so that it makes good contact with the Facetime cable)
• Replace the metal plate to hold the earpiece in place
• Reconnect your screen to your iPhone
• Then reconnect your battery
• Don't close your iPhone
• Turn on your iPhone
• Make a call to test the speaker

CAUTION: an external speaker no longer working can also be due to a fault in the facetime camera because the iPhone XS earpiece works through contact made with the facetime camera.

Indeed, if your diagnosis is not confirmed, you can simply open a Return procedure directly on the site in order to obtain refund from the earpiece which will ultimately not serve you. Phone Parts Online after-sales service will accept this type of product return.