Return and Refund Policy
You can make a return request directly in your customer area. Go to your order history. Select the order and product you wish to return and request the return. A coupon will be sent to you by email. Put this coupon in your return package so we can identify your order.
Return costs are refundable under certain conditions *
Unsuitable product*: You have a period of fourteen days (14) to exercise your right of withdrawal. This period begins from receipt of your product. If the product is returned opened, incomplete, damaged, damaged or soiled, it will not be returned and no refund or exchange will be given. Return costs for this product are the customer's responsibility.
Product under warranty *: We remind you that electronic products are fragile products. If the product is returned broken, scratched or showing abnormal signs of use, the warranty will be denied. The product will not be returned, exchanged or refunded. The costs of returning the product are your responsibility. The return of the repaired or exchanged product is the responsibility of phonepartsonline.com
Product error*: You have received a product that you did not order. The costs of returning this product are the responsibility of Phonepartsonline.com and reimbursed upon receipt of the product if the error is proven.
Defective product*: We remind you that electronic products are fragile spare parts. The customer undertakes to test the spare part received before complete installation and before removing the protective films. If the protective films are removed and the spare part has been installed without testing it before complete installation, the warranty will be refused. If you have followed the procedure and the spare part is defective, the spare part will be exchanged or refunded. The costs of returning this product are the responsibility of Phonepartsonline.com and reimbursed upon receipt of the defective product if the defect is proven.